11 Responses

  1. Waldo.
    Waldo. April 24, 2009 at 4:07 pm |

    Just a little thing, but… ‘no birds were harmed in the making of this post’?

    You said: 1. Make sure your phone is on! … If your buzzard is broken and you don’t answer your phone, they get stuck waiting for you and the rest of the food in their car starts to get cold.

    Sorry, I teach grammar…just can’t let it go… :)

  2. Paul K.
    Paul K. April 24, 2009 at 4:19 pm |

    Didn’t you know? Due to the recession, a new ordinance was passed in major cities restricting buzzers, and only allowing buzzards for notification that someone’s at your door!

    We’re fixing that right now! Thanks Waldo for letting us know of that mis-type!

  3. Mike Evans
    Mike Evans April 24, 2009 at 4:36 pm |

    Actually, we’ve had over 3,000 orders this year that included the comment “The buzzer is broken, please call up”

  4. WooldamousNus
    WooldamousNus April 26, 2009 at 2:42 pm |

    yo, great name for site)))
    ————————
    signature: http://xabul.ru/

  5. Rene
    Rene April 26, 2009 at 4:25 pm |

    It’s all good, one problem. I want to know how long the restaurant been in business? Any health concerns or Health Inspection violations? Have they ever been shut down due to unsanitary conditions? I know they are rated for quality of food and you have to be careful what is said or write for legal reasons. But any current food Violation, suspensions, citations or previous are Public Record. It’s o.k. to post. Free Speech. Work on a team to research all on GrubHub.com Google if you will. I only order where I’m familiar with. Forget the Buzzard and phone problem. How about our Health?

    Rene
    From Chicago

  6. Stephanie
    Stephanie April 29, 2009 at 11:25 am |

    I would like to see some pictures of you guys “hanging bat cave style” :)

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  10. Barry
    Barry February 5, 2011 at 11:06 pm |

    I’d like to know about something “behind the scenes.” We know about Grub Hub facilitating the order. We know about the restaurant fulfilling the order. But who actually delivers the order? I asked the delivery person and she said she worked for a delivery service. Who contracts for the delivery service? Is each restaurant responsible for their own delivery whether they use a third party or their own employees? Who is responsible for quality control on the delivery? My delivery came packaged poorly by the restaurant (salad directly on top of a hot entree) and was delivered in just a shopping bag in the middle of a very cold winter without any insulated transport container. I was surprised that a meal delivery service would not have insulated containers like the pizza delivery folks do. So, Id like to know how all that works and who sets the standards for delivery. Thanks for your informative blog.

  11. Amy Le
    Amy Le February 7, 2011 at 10:26 am |

    Hi Barry,

    GrubHub does not provide the delivery service. Depending on the restaurants on our site, they either hire their own drivers or use a third party vendor to do the deliveries for them. While GrubHub does not do the delivery ourselves, if you have an issue with your delivery experience, you can contact our customer service team and we will work to resolve the problem. We work closely with restaurants on our site to keep them informed of issues their customers have with service or food. If you are ordering food on GrubHub.com, we want to make sure you get the food you ordered.

    Amy Le
    GrubHub Social Media Manager

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