Our Super Sweet ’13

If there is one word we could use to describe our 2013, it would probably be “epic.” We’re the kind of humble blokes who don’t like to toss that word around, but it seems to be the only one that fits.

For starters, the support from both diners and restaurants has been incredible. Of course, it’s been that way for the last 15 years, but every year, it keeps surpassing our already-high expectations.

Second, as you maybe have heard, 2013 also saw us enter into a merger with Seamless. If you had predicted this move at beginning of the year, we wouldn’t have believed you. But it happened, and we’re better for it.

As we roll into 2014, we now have the distinct privilege of working with 26,500 restaurants in more than 600 cities. And, of course, those numbers are primed to keep growing as more and more hungry people and local restaurants turn to us to make takeout even better.

Thanks for everything in 2013, friends. We can’t wait to see what we accomplish together in 2014.


Happy New Year,

The team at GrubHub Seamless

6 Responses

  1. Tearle Calinog
    Tearle Calinog January 3, 2014 at 10:25 pm |

    You’re off to a horrible 2014, at least in our eyes. While you have made some great corporate moves with your merger in 2013 and are proud of the diner support, you need to work on your customer service and execution. After being loyal users of GrubHub for some time, an experience we just had has spoiled all the good. You are only as good as your last game…

    We had company over and ordered food from Uncle Julio’s for delivery through their partner GrubHub. Although we received a confirmation email saying our food was on it’s way, after 2 hours, nothing appeared. We called Uncle Julio’s and they passed us onto another partner, Dining In, but Dining In claimed no record. GrubHub had a record but said that orders had been cancelled and that they would refund our money and give us a special “credit.” Now it is 9 o’clock, with our company starving but no food and the special credit being a WHOPPING $5 dollars.

    This experience is a horrible reflection not only of GrubHub for the obvious reasons (terrible follow through and customer service) BUT also of Uncle Julios since they chose to pass on responsibility even though they partner with GrubHub. This was a horrible experience all around and I would stop recommending both GrubHub and Uncle Julio’s.

  2. Josh Weinberger
    Josh Weinberger January 10, 2014 at 5:31 pm |

    Well, congratulations are in order, I suppose — but I’m incredibly sad to see the (merger-related?) demise of Yummy Rummy. For me, it was, by far, the single “stickiest” aspect of the GrubHub site/service.

    Any plans to resurrect it?

  3. Austin
    Austin January 17, 2014 at 10:46 am |

    I’d like to both echo the sentiment about Yummy Rummy but also tell GrubHub hater up there to pick up her own phone if she’s not willing to take the minuscule but still possible chance of delivery-gone-wrong. I worked in delivery (graveyard shift for a Jimmy John’s) all through college and crap happens.

    But since we’re giving feedback I’ve noticed more and more vendors now have their own online delivery and even attach $4 coupons, for example, to my grubhub order if i use their service.

    either way the fat and lazy or geographically and wheelsley challenge with this zany company

  4. Rachel
    Rachel January 20, 2014 at 10:23 am |

    Just wanted to pop over to say that I’m also bummed about Yummy Rummy. I rarely won, but the possibility that ordering delivery could kick something back to me was a motivator for sure. I’ll probably order less now that there’s nothing to be gained (aside, of course, from delicious, heavenly burgers… and weight).

  5. SET
    SET January 27, 2014 at 12:10 pm |

    I’ve ordered from Grub Hub for a year or longer. It sounds silly to say, but I ordered through Grub Hub mainly in order to try to get something from Yummy Rummy. I realize it never actually pans out, but…
    I’ve also had 2 canceled orders in the past couple of weeks. Yet another a couple weeks before that. (Making 3 total in 3 weeks, which never happened before.) I do think Grub Hub customer service is really great, but not great enough to offset the downside I’ve seen recently.

  6. Igor
    Igor February 11, 2014 at 3:57 pm |

    About two years ago, my wife and I moved into a new house. Well, not a *new* house, but you know what I mean When we did we made a decision: In our old apatmrent we had developed the habit of coming home and turning on the television and then zoning out. When we moved, we ditched the television. Now, this isn’t the same as your one-hour-blackout, but it did have a very similar effect. We were forced to become more social. Two years later, we toyed with the idea of getting a television but our reaction was a communal Meh, we don’t really need one. I’m happy that this is where we ended up. If technology wasn’t so important for my work, I think that cell-phones and computers would be next on the chopping block. I love the idea of typing on a keyboard djm.

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