Matt and I sit right in the middle of our Customer Service area. On any given day, we hear some pretty incredible stories, both about our diners and about the Customer Service ninjas that help them. Some of these stories are touching, some are strange, and honestly, some are just plain bizarre. But one thing’s for sure – these stories are begging to be told.
So that’s what this is – the first part in an ongoing series that’s bound to amaze, delight and potentially dumbfound. I’ll detail all the awesome things that are always going on over here, and try to feature some of our more interesting moments…
As all of you (hopefully) know, our job is to make sure the food gets there. For a good intro into the types of things that we see, look no further than the “special instructions” diners request with their orders. It’s our job to make sure the restaurants heed these directives, especially the atypical ones. Let’s take a look:
Over 99,000 broken doorbells! What the frak! I’m not sure what the doorbell association of America is trying to pull here, but I think this deserves some more attention in the mainstream press! There’s more broken doorbells adorning the homes of GrubHub diners than there are people in all of Albany, New York.
And what about the, um, “I’m naked” instruction. Is that a warning? An invitation? Or is it just a reference to the naked guy on the couch on our confirmation page? To be on the safe side, we’re hoping it’s the latter.
Looks like I’m gonna need to dig into these numbers some more. I’m sure there are some funny and interesting stories behind them.
Hope you enjoy the series,